/* ============================================================
   Shell (cards flutuantes) + sidebar retrátil + componentes + Chat
   ============================================================ */

/* ---------- App shell ---------- */
.app{display:flex;gap:14px;padding:14px;height:100vh;background:var(--bg2);overflow:hidden}
.main{flex:1;min-width:0;background:var(--card);border:1px solid var(--line);border-radius:22px;
  box-shadow:var(--shadow);overflow:hidden;display:flex;flex-direction:column}

/* ---------- Sidebar ---------- */
.sidebar{width:256px;flex:none;background:var(--card);border:1px solid var(--line);border-radius:22px;
  box-shadow:var(--shadow);display:flex;flex-direction:column;padding:16px 14px;overflow:hidden;transition:width .22s ease}
.sidebar.collapsed{width:80px;padding:16px 12px}

.side-top{display:flex;align-items:center;gap:11px;padding:8px 8px 8px 6px;margin-bottom:10px;
  border-radius:14px;cursor:pointer;transition:background .15s;user-select:none}
.side-top:hover{background:var(--panel2)}
.side-logo{width:40px;height:40px;border-radius:13px;background:var(--brand-solid);
  display:flex;align-items:center;justify-content:center;color:var(--on-brand);font-weight:800;flex:none;font-size:18px}
.side-brand-txt{min-width:0;flex:1}
.side-brand-txt .st{font-size:14px;font-weight:800;line-height:1.15;white-space:nowrap}
.side-brand-txt .ss{font-size:11px;color:var(--mut);white-space:nowrap}
.side-collapse{color:var(--mut);width:24px;height:24px;display:flex;align-items:center;justify-content:center;flex:none}
.sidebar.collapsed .side-collapse{display:none}
.sidebar.collapsed .side-brand-txt{display:none}
.sidebar.collapsed .side-top{justify-content:center;padding:8px 0}

/* nav */
.nav{display:flex;flex-direction:column;gap:4px;overflow-y:auto}
.nav a{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:12px;color:var(--ink);
  font-size:14px;font-weight:600;cursor:pointer;transition:background .15s,color .15s;position:relative}
.nav a .ico{width:20px;height:20px;flex:none;color:var(--mut);display:flex;align-items:center;justify-content:center}
.nav a .label{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.nav a:hover{background:var(--panel2)}
.nav a.active{background:var(--brand-bg);color:var(--brand)}
.nav a.active .ico{color:var(--brand)}
.nav a .count{margin-left:auto;font-size:11px;font-weight:800;background:var(--bad);color:#fff;
  border-radius:999px;padding:1px 7px;min-width:20px;text-align:center}
.sidebar.collapsed .nav a{justify-content:center;padding:11px}
.sidebar.collapsed .nav a .label,.sidebar.collapsed .nav a .count{display:none}
.sidebar.collapsed .nav a .ico{width:22px;height:22px}
.sidebar.collapsed .nav a.active::after{content:"";position:absolute;top:8px;right:9px;width:7px;height:7px;border-radius:50%;background:var(--brand)}

/* bottom: perfil, papel, tema */
.side-bottom{margin-top:auto;display:flex;flex-direction:column;gap:12px;padding-top:14px;border-top:1px solid var(--line)}
.role-wrap{display:flex;flex-direction:column;gap:5px}
.role-wrap label{font-size:10px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--mut)}
.role-wrap select{background:var(--panel2);color:var(--ink);border:1px solid var(--line);border-radius:10px;
  padding:8px 10px;font:inherit;font-size:13px;font-weight:600;cursor:pointer;width:100%}
.profile{display:flex;align-items:center;gap:10px}
.profile .avatar.sm{width:38px;height:38px;font-size:14px}
.prof-meta{min-width:0;flex:1}
.pm-name{font-size:13.5px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.status-pill{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;color:var(--ok-tx);font-weight:600;margin-top:1px}
.status-pill .sdot{width:8px;height:8px;border-radius:50%;background:var(--ok);box-shadow:0 0 0 3px var(--ok-bg)}
.themebtn{background:var(--panel2);border:1px solid var(--line);color:var(--ink);border-radius:11px;
  width:38px;height:38px;font-size:16px;cursor:pointer;display:flex;align-items:center;justify-content:center;flex:none;transition:filter .15s}
.themebtn:hover{filter:brightness(1.08)}
.side-foot{font-size:10.5px;color:var(--mut);line-height:1.5;text-align:center}
.sidebar.collapsed .role-wrap,.sidebar.collapsed .prof-meta,.sidebar.collapsed .side-foot{display:none}
.sidebar.collapsed .side-bottom{align-items:center}
.sidebar.collapsed .profile{flex-direction:column;gap:10px}

@media(max-width:900px){
  .app{padding:8px;gap:8px}
  .sidebar{width:80px;padding:16px 12px}
  .sidebar .side-brand-txt,.sidebar .role-wrap,.sidebar .prof-meta,.sidebar .side-foot,.side-collapse{display:none}
  .sidebar .side-top{justify-content:center}
  .sidebar .nav a{justify-content:center;padding:11px}
  .sidebar .nav a .label,.sidebar .nav a .count{display:none}
  .sidebar .side-bottom{align-items:center}
  .sidebar .profile{flex-direction:column}
}

/* ---------- Componentes genéricos ---------- */
h2.sec{font-size:13px;font-weight:700;letter-spacing:1.5px;text-transform:uppercase;color:var(--mut);
  margin:0 0 16px;display:flex;align-items:center;gap:10px}
h2.sec::before{content:"";width:4px;height:18px;background:var(--brand);border-radius:3px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:18px}
.pill{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:700;padding:3px 9px;border-radius:999px}
.pill.ok{background:var(--ok-bg);color:var(--ok-tx)}
.pill.warn{background:var(--warn-bg);color:var(--warn-tx)}
.pill.bad{background:var(--bad-bg);color:var(--bad-tx)}
.pill.info{background:var(--info-bg);color:var(--info-tx)}
.pill.mut{background:var(--panel2);color:var(--mut)}
.btn{display:inline-flex;align-items:center;gap:7px;padding:8px 14px;border:1px solid var(--line);
  background:var(--panel2);color:var(--ink);border-radius:11px;font-size:13px;font-weight:600;cursor:pointer;transition:filter .15s,background .15s}
.btn:hover:not(:disabled){filter:brightness(1.1)}
.btn:disabled{opacity:.45;cursor:not-allowed}
.btn.primary{background:var(--brand-solid);color:var(--on-brand);border-color:var(--brand-solid)}
.btn.primary:hover:not(:disabled){background:var(--brand-solid-h);border-color:var(--brand-solid-h);filter:none}
.btn.ghost{background:transparent}
.btn.danger{background:var(--bad);color:#fff;border-color:var(--bad)}
.btn.danger:hover:not(:disabled){filter:brightness(1.08)}
.btn.sm{padding:6px 11px;font-size:12px}
.btn .ico{width:16px;height:16px;display:flex}
.iconbtn{background:transparent;border:0;color:var(--mut);cursor:pointer;width:38px;height:38px;border-radius:11px;
  display:flex;align-items:center;justify-content:center;flex:none;transition:background .15s,color .15s}
.iconbtn:hover:not(:disabled){background:var(--panel2);color:var(--ink)}
.iconbtn:disabled{opacity:.4;cursor:not-allowed}
.iconbtn.on{color:var(--brand-solid);background:var(--brand-bg)}
.iconbtn.danger:hover:not(:disabled){background:var(--bad-bg);color:var(--bad-tx)}
.vsep{width:1px;height:24px;background:var(--line);flex:none;margin:0 2px}

.placeholder{padding:40px;max-width:820px;margin:0 auto;width:100%;overflow:auto;height:100%}
.ph-card{background:var(--panel2);border:1px dashed var(--line);border-radius:var(--radius);padding:32px}
.ph-badge{display:inline-block;font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;
  color:var(--warn-tx);background:var(--warn-bg);padding:4px 10px;border-radius:999px;margin-bottom:14px}
.ph-card h1{font-size:24px;font-weight:800;letter-spacing:-.4px;margin:0 0 8px}
.ph-card p{color:var(--mut);margin:0 0 14px;line-height:1.6}
.ph-list{list-style:none;padding:0;margin:0;display:grid;gap:8px}
.ph-list li{display:flex;gap:10px;align-items:flex-start;font-size:13.5px;color:var(--ink)}
.ph-list li::before{content:"";width:7px;height:7px;border-radius:2px;background:var(--brand);margin-top:7px;flex:none}

/* ---------- Modal ---------- */
.modal-back{position:fixed;inset:0;background:rgba(4,8,14,.5);display:flex;align-items:center;justify-content:center;z-index:200;padding:20px;backdrop-filter:blur(2px)}
.modal{background:var(--card);border:1px solid var(--line);border-radius:20px;width:100%;max-width:440px;box-shadow:var(--shadow);overflow:hidden}
.modal-h{display:flex;align-items:center;justify-content:space-between;padding:18px 20px;border-bottom:1px solid var(--line)}
.modal-h h3{margin:0;font-size:17px;font-weight:800}
.modal-b{padding:20px}
.modal-f{display:flex;gap:10px;justify-content:flex-end;padding:16px 20px;border-top:1px solid var(--line)}
.field{display:flex;flex-direction:column;gap:6px;margin-bottom:14px}
.field label{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--mut)}
.field input,.field select,.field textarea{background:var(--panel2);color:var(--ink);border:1px solid var(--line);border-radius:10px;padding:9px 11px;font:inherit}
.modal-hint{margin:0 0 18px;color:var(--mut);font-size:12.5px;line-height:1.5}
.field-hint{color:var(--mut);font-size:11.5px;line-height:1.45;margin-top:6px}
.field-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.field-row .field{margin-bottom:0}
.field-group{border:1px solid var(--line);border-radius:12px;padding:12px 14px 14px;margin-bottom:14px}
.field-group.novo{border-color:var(--brand-solid);background:var(--brand-bg)}
.fg-title{font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--mut);margin-bottom:10px}
.field-group.novo .fg-title{color:var(--brand-solid)}
.x-btn{background:transparent;border:0;color:var(--mut);font-size:20px;cursor:pointer;line-height:1;padding:2px 6px}
.x-btn:hover{color:var(--ink)}

/* ---------- Login ---------- */
.login-back{position:fixed;inset:0;background:var(--bg2);display:flex;align-items:center;justify-content:center;padding:20px;z-index:400}
.login-card{background:var(--card);border:1px solid var(--line);border-radius:22px;box-shadow:var(--shadow);
  padding:34px 30px;width:100%;max-width:380px;display:flex;flex-direction:column}
.login-logo{width:52px;height:52px;border-radius:16px;background:var(--brand-solid);color:var(--on-brand);
  display:flex;align-items:center;justify-content:center;font-weight:800;font-size:23px;margin:0 auto 16px}
.login-card h1{margin:0;font-size:23px;font-weight:800;letter-spacing:-.4px;text-align:center}
.login-sub{margin:5px 0 22px;color:var(--mut);font-size:13px;text-align:center;line-height:1.5}
.login-card .field input{padding:11px 13px;border-radius:11px}
.login-card .btn.primary{justify-content:center;padding:12px;margin-top:6px;font-size:14px}
.login-erro{background:var(--bad-bg);color:var(--bad-tx);border:1px solid rgba(239,68,68,.35);
  border-radius:11px;padding:10px 13px;font-size:12.5px;font-weight:600;margin-bottom:16px}

/* ---------- Sair ---------- */
.signout{display:flex;align-items:center;justify-content:center;gap:8px;width:100%;background:transparent;
  border:1px solid var(--line);border-radius:11px;padding:8px;color:var(--mut);font:inherit;font-size:12.5px;
  font-weight:600;cursor:pointer;transition:.15s}
.signout:hover{color:var(--bad-tx);border-color:var(--bad-tx);background:var(--bad-bg)}
.signout .ico{display:flex}
.sidebar.collapsed .signout span:last-child{display:none}
.sidebar.collapsed .signout{padding:9px 0}
.ticks.failed{color:var(--bad-tx);font-weight:800;font-size:12px}

/* ---------- Toast ---------- */
.toast-wrap{position:fixed;right:18px;bottom:18px;display:flex;flex-direction:column;gap:10px;z-index:300}
.toast{background:var(--card);border:1px solid var(--line);border-left:4px solid var(--brand);border-radius:12px;
  padding:12px 16px;font-size:13px;box-shadow:var(--shadow);min-width:240px;animation:toastin .2s ease}
.toast.ok{border-left-color:var(--ok)} .toast.bad{border-left-color:var(--bad)} .toast.warn{border-left-color:var(--warn)}
@keyframes toastin{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}

/* ============================================================
   Módulo de Campanhas
   ============================================================ */
.camp{height:100%;overflow:auto}
.camp-wrap{margin:0 auto;padding:20px 22px 60px;width:100%}
/* monitor: KPIs+funil (esquerda) | linha do tempo alta (direita) */
.camp-monitor{display:grid;grid-template-columns:1fr 300px;gap:16px;align-items:stretch;margin:6px 0 22px}
.cm-left{display:flex;flex-direction:column;gap:16px;min-width:0}
.cm-left .kpis{margin:0}
.cm-timeline{display:flex;flex-direction:column;overflow:auto}
.camp-tl{display:flex;flex-direction:column;gap:16px}
.ctl-ev{display:grid;grid-template-columns:12px 1fr;gap:11px;align-items:start}
.ctl-dot{width:10px;height:10px;border-radius:50%;background:var(--brand-solid);margin-top:4px;
  box-shadow:0 0 0 3px var(--brand-bg)}
.ctl-txt{font-size:13px;font-weight:600}
.ctl-d{font-size:11px;color:var(--mut);margin-top:2px}
@media(max-width:900px){.camp-monitor{grid-template-columns:1fr}}
/* funil mais estreito */
.cm-left .funil-row{grid-template-columns:110px 1fr 78px}
.cm-left .funil-track{max-width:420px}
/* filtros e centralização da tabela */
.rec-filters{display:flex;gap:10px;flex-wrap:wrap;margin:2px 0 10px}
.rec-filters select{background:var(--panel2);border:1px solid var(--line);color:var(--ink);border-radius:10px;
  padding:8px 10px;font:inherit;font-size:12.5px;font-weight:600;cursor:pointer}
.rec-row .ctr{text-align:center;justify-self:center}
.camp-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:18px}
.camp-actions,.camp-head .camp-actions{display:flex;gap:8px;flex-wrap:wrap}
.sec-title{font-size:13px;font-weight:800;margin-bottom:14px}
.camp-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:16px}
.camp-card{cursor:pointer;transition:border-color .15s,transform .1s}
.camp-card:hover{border-color:var(--brand-solid);transform:translateY(-1px)}
.cc-top{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}
.cc-nome{font-weight:800;font-size:15px;line-height:1.25}
.cc-meta{font-size:12px;color:var(--mut);margin-top:6px}
.cc-bar{height:7px;background:var(--panel2);border-radius:6px;overflow:hidden;margin:14px 0 10px}
.cc-fill{height:100%;background:var(--brand-solid);border-radius:6px;transition:width .4s}
.cc-fill.anim{background:linear-gradient(90deg,var(--brand-solid),var(--brand));animation:pulse 1.4s ease-in-out infinite}
@keyframes pulse{50%{opacity:.65}}
.cc-foot{display:flex;justify-content:space-between;font-size:12px;color:var(--ink)}
.cc-mut{color:var(--mut)} .cc-falhas{color:var(--bad-tx);font-weight:700}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:12px;margin:6px 0 16px}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:14px 16px}
.kpi .lbl{font-size:11px;color:var(--mut);font-weight:600;text-transform:uppercase;letter-spacing:.03em}
.kpi .val{font-size:26px;font-weight:800;margin-top:6px;letter-spacing:-.5px}
.kpi .val.ok{color:var(--ok-tx)} .kpi .val.bad{color:var(--bad-tx)} .kpi .val.warn{color:var(--warn-tx)}
.funil{display:flex;flex-direction:column;gap:10px}
.funil-row{display:grid;grid-template-columns:130px 1fr 90px;align-items:center;gap:12px}
.funil-nome{font-size:13px;font-weight:600}
.funil-track{height:22px;background:var(--panel2);border-radius:7px;overflow:hidden}
.funil-fill{height:100%;background:var(--brand-solid);border-radius:7px;transition:width .4s}
.funil-val{font-size:12px;color:var(--mut);text-align:right;font-variant-numeric:tabular-nums}
.rec-table{display:flex;flex-direction:column;max-height:520px;overflow:auto;margin-top:4px}
.rec-row{display:grid;grid-template-columns:1.4fr 1.2fr 1.2fr 140px 150px 130px;align-items:center;gap:14px;
  padding:10px 6px;border-bottom:1px solid var(--line);font-size:13px}
.rec-table.editavel .rec-row{grid-template-columns:1.4fr 1.2fr 1.2fr 140px 150px 130px 44px}
.iconbtn.sm{width:30px;height:30px;border-radius:9px}
.rec-row.rec-head{position:sticky;top:0;background:var(--card);font-size:10.5px;font-weight:700;
  text-transform:uppercase;letter-spacing:.05em;color:var(--mut);z-index:1}
.rec-nome{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.rec-mut{color:var(--mut);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
@media(max-width:820px){.rec-row{grid-template-columns:1fr auto}.rec-row span:nth-child(2),.rec-row span:nth-child(3),.rec-row span:nth-child(4),.rec-row span:nth-child(5){display:none}}
.add-list{display:flex;flex-direction:column;max-height:280px;overflow:auto;margin-top:10px}
.add-row{display:flex;align-items:center;gap:10px;padding:8px 4px;border-bottom:1px solid var(--line);font-size:13.5px;cursor:pointer}
.camp .err{background:var(--bad-bg);color:var(--bad-tx);border-radius:12px;padding:14px}
.camp-head-actions{display:flex;gap:8px;flex-wrap:wrap}

/* ============================================================
   Dashboards de atendimento
   ============================================================ */
.dash{margin:0 auto;padding:20px 22px 60px;width:100%;height:100%;overflow:auto}
.dash-head{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:18px}
.dash-ranges{display:flex;gap:8px;flex-wrap:wrap}
.chipbtn{background:var(--panel2);border:1px solid var(--line);color:var(--mut);border-radius:20px;
  padding:7px 14px;font:inherit;font-size:12.5px;font-weight:600;cursor:pointer;transition:all .12s}
.chipbtn:hover{color:var(--ink)}
.chipbtn.on{background:var(--brand-bg);border-color:var(--brand-solid);color:var(--brand-solid)}
.dash-body{display:flex;flex-direction:column;gap:16px}
.dash-body .card{padding:16px 18px}
.dash-grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
@media(max-width:900px){.dash-grid2{grid-template-columns:1fr}}
.dash-kpis{margin:0}
.kpi-sub{font-size:11px;color:var(--mut);margin-top:4px}

/* respostas às campanhas */
.resp-list{display:flex;flex-direction:column;gap:9px}
.resp-row{display:grid;grid-template-columns:150px 1fr 84px;align-items:center;gap:12px}
.resp-nome{font-size:12.5px;font-weight:600}
.resp-track{height:16px;background:var(--panel2);border-radius:6px;overflow:hidden}
.resp-fill{height:100%;border-radius:6px;transition:width .4s;background:var(--brand-solid)}
.resp-fill.ok{background:var(--ok-tx)} .resp-fill.bad{background:var(--bad-tx)}
.resp-fill.warn{background:var(--warn-tx)} .resp-fill.mut{background:var(--mut)}
.resp-val{font-size:12px;color:var(--mut);text-align:right;font-variant-numeric:tabular-nums}

/* evolução mensal */
.evo{display:flex;align-items:flex-end;gap:12px;height:150px;padding:6px 2px 0}
.evo-col{flex:1;display:flex;flex-direction:column;align-items:center;gap:8px;height:100%}
.evo-bars{flex:1;display:flex;align-items:flex-end;gap:4px;width:100%;justify-content:center}
.evo-bar{width:16px;border-radius:5px 5px 0 0;min-height:2px;transition:height .4s}
.evo-bar.atend{background:var(--brand-solid)} .evo-bar.conf{background:var(--ok-tx)}
.evo-lbl{font-size:11px;color:var(--mut)}
.evo-leg{display:flex;gap:16px;margin-top:12px;font-size:11.5px;color:var(--mut)}
.evo-leg span{display:flex;align-items:center;gap:6px}
.evo-leg .dot,.dot{width:10px;height:10px;border-radius:3px;display:inline-block}
.dot.atend{background:var(--brand-solid)} .dot.conf{background:var(--ok-tx)}

/* heatmap */
.heat-wrap{overflow-x:auto}
.heat{display:grid;grid-template-columns:38px repeat(24,1fr);gap:3px;min-width:560px}
.heat-corner{}
.heat-h{font-size:9.5px;color:var(--mut);text-align:center;align-self:end}
.heat-d{font-size:11px;color:var(--mut);font-weight:600;display:flex;align-items:center}
.heat-c{aspect-ratio:1;border-radius:3px;background:var(--panel2)}
.heat-c.has{background:color-mix(in srgb,var(--brand-solid) calc(var(--op)*100%),var(--panel2))}

/* tabelas do dashboard */
.dtable{display:flex;flex-direction:column;margin-top:4px}
.dtable-row{display:grid;align-items:center;gap:12px;padding:10px 6px;border-bottom:1px solid var(--line);font-size:13px}
.dtable.colab .dtable-row{grid-template-columns:1.6fr 1fr 1fr 1fr 1fr}
.dtable.camps .dtable-row{grid-template-columns:2fr 1fr 1fr 1fr 1.1fr}
.dtable-row.dtable-head{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--mut)}
.dtable .ctr{text-align:center;justify-self:center;font-variant-numeric:tabular-nums}
.dtable .ctr.ok{color:var(--ok-tx);font-weight:700} .dtable .ctr.bad{color:var(--bad-tx);font-weight:700}
.dt-nome{font-weight:600;display:flex;flex-direction:column}
.dt-sub{font-size:11px;color:var(--mut);font-weight:400}
@media(max-width:820px){.dtable.colab .dtable-row,.dtable.camps .dtable-row{grid-template-columns:1.4fr repeat(4,auto)}}

/* ============================================================
   Painel operacional (tempo real)
   ============================================================ */
.oper{margin:0 auto;padding:20px 22px 60px;width:100%;height:100%;overflow:auto;display:flex;flex-direction:column;gap:16px}
.oper-head{display:flex;align-items:center;justify-content:space-between;gap:16px}
.oper-live{display:flex;align-items:center;gap:7px;font-size:12px;color:var(--mut);font-weight:600}
.live-dot{width:9px;height:9px;border-radius:50%;background:var(--ok-tx);box-shadow:0 0 0 0 var(--ok-tx);animation:livePulse 1.8s infinite}
@keyframes livePulse{0%{box-shadow:0 0 0 0 color-mix(in srgb,var(--ok-tx) 55%,transparent)}70%{box-shadow:0 0 0 7px transparent}100%{box-shadow:0 0 0 0 transparent}}
.oper .card{padding:16px 18px}
.oper-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}
@media(max-width:700px){.oper-stats{grid-template-columns:repeat(2,1fr)}}
.oper-stat{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:16px 18px}
.os-val{font-size:30px;font-weight:800;letter-spacing:-.5px;font-variant-numeric:tabular-nums}
.os-val.ok{color:var(--ok-tx)} .os-val.bad{color:var(--bad-tx)} .os-val.warn{color:var(--warn-tx)}
.os-lbl{font-size:11px;color:var(--mut);font-weight:600;text-transform:uppercase;letter-spacing:.03em;margin-top:4px}
.oper-grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
@media(max-width:900px){.oper-grid2{grid-template-columns:1fr}}

.oper-camps{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:14px}
.oper-camp{background:var(--panel2);border:1px solid var(--line);border-radius:14px;padding:14px}
.oc-top{display:flex;align-items:center;justify-content:space-between;gap:10px}
.oc-nome{font-weight:700;font-size:14px}
.oc-meta{font-size:12px;color:var(--mut);margin:6px 0 2px}
.oc-fila{font-size:12px;color:var(--mut);margin-top:8px}
.oc-fila-n{font-weight:800;color:var(--ink)}

.oper-list{display:flex;flex-direction:column}
.oper-row{display:flex;align-items:center;gap:11px;padding:9px 2px;border-bottom:1px solid var(--line)}
.oper-row:last-child{border-bottom:0}
.or-main{flex:1;min-width:0}
.or-nome{font-weight:600;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.or-sub{font-size:12px;color:var(--mut);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.or-wait{font-weight:700;font-size:13px;font-variant-numeric:tabular-nums;white-space:nowrap}
.or-wait.bad{color:var(--bad-tx)} .or-wait.warn{color:var(--warn-tx)}

.oper-online{display:flex;flex-wrap:wrap;gap:10px}
.onl-chip{display:flex;align-items:center;gap:9px;background:var(--panel2);border:1px solid var(--line);border-radius:12px;padding:8px 12px 8px 10px}
.onl-dot{width:8px;height:8px;border-radius:50%;background:var(--ok-tx);flex:0 0 auto}
.onl-nome{font-size:13px;font-weight:600;line-height:1.2}
.onl-role{font-size:11px;color:var(--mut)}

.oper-feed{display:flex;flex-direction:column;gap:2px;max-height:360px;overflow:auto}
.feed-ev{display:flex;gap:11px;padding:9px 2px;border-bottom:1px solid var(--line)}
.feed-ev:last-child{border-bottom:0}
.feed-ic{width:28px;height:28px;border-radius:9px;display:flex;align-items:center;justify-content:center;flex:0 0 auto;background:var(--brand-bg);color:var(--brand-solid)}
.feed-ic.campanha{background:var(--warn-bg);color:var(--warn-tx)}
.feed-main{flex:1;min-width:0}
.feed-txt{font-size:13px;line-height:1.4}
.feed-alvo{color:var(--mut)}
.feed-when{font-size:11px;color:var(--mut);margin-top:2px}

/* ---- Importador da agenda MV ---- */
.modal:has(.imp-box){max-width:560px}
.imp-box{width:100%}
.imp-drop{border:2px dashed var(--line);border-radius:16px;padding:34px 20px;text-align:center;cursor:pointer;
  transition:border-color .15s,background .15s}
.imp-drop:hover,.imp-drop.over{border-color:var(--brand-solid);background:var(--brand-bg)}
.imp-ic{color:var(--brand-solid);display:flex;justify-content:center;margin-bottom:10px}
.imp-dz-t{font-weight:700;font-size:14.5px}
.imp-dz-s{font-size:12.5px;color:var(--mut);margin-top:4px}
.imp-status{padding:30px 10px;text-align:center;color:var(--mut);font-size:13.5px}
.imp-err{background:var(--bad-bg);color:var(--bad-tx);border-radius:12px;padding:14px;font-size:13px;line-height:1.5}
.imp-file{display:flex;align-items:center;gap:8px;font-weight:600;font-size:13.5px;color:var(--ink);margin-bottom:14px}
.imp-file svg{color:var(--brand-solid);flex:0 0 auto}
.imp-chips{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}
.imp-chip{background:var(--panel2);border:1px solid var(--line);border-radius:12px;padding:12px 10px;text-align:center}
.imp-chip.warn{background:var(--warn-bg);border-color:transparent}
.imp-chip .ic-v{font-size:22px;font-weight:800;letter-spacing:-.5px;font-variant-numeric:tabular-nums}
.imp-chip.warn .ic-v{color:var(--warn-tx)}
.imp-chip .ic-l{font-size:10.5px;color:var(--mut);font-weight:600;text-transform:uppercase;letter-spacing:.03em;margin-top:3px}
.imp-periodo{display:flex;align-items:center;gap:7px;font-size:13px;color:var(--ink);margin-top:14px}
.imp-periodo svg{color:var(--mut)}
.imp-note{font-size:12.5px;color:var(--warn-tx);margin-top:10px}
.imp-hint{font-size:12px;color:var(--mut);line-height:1.55;margin-top:14px;padding-top:12px;border-top:1px solid var(--line)}
.imp-running{padding:24px 4px}
.imp-bar-lbl{font-size:12.5px;color:var(--mut);margin-bottom:8px;font-variant-numeric:tabular-nums}
.imp-bar{height:10px;background:var(--panel2);border-radius:6px;overflow:hidden}
.imp-bar-fill{height:100%;background:var(--brand-solid);border-radius:6px;transition:width .25s}
.imp-table{display:flex;flex-direction:column}
.imp-row{display:grid;grid-template-columns:1.6fr 1.1fr 120px 1.2fr 150px 52px;align-items:center;gap:14px;
  padding:11px 6px;border-bottom:1px solid var(--line);font-size:13px}
.imp-row.imp-head{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--mut)}
.imp-row .ctr{text-align:center;justify-self:center;font-variant-numeric:tabular-nums}
.imp-arq{display:flex;align-items:center;gap:8px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.imp-arq svg{color:var(--brand-solid);flex:0 0 auto}
@media(max-width:820px){.imp-chips{grid-template-columns:repeat(2,1fr)}
  .imp-row{grid-template-columns:1fr auto}.imp-row span:nth-child(2),.imp-row span:nth-child(4),.imp-row span:nth-child(5){display:none}}

/* ============================================================
   Módulo de Chat — Caixa de Entrada (3 áreas)
   ============================================================ */
.chat{display:grid;grid-template-columns:340px 1fr 320px;flex:1;min-height:0;overflow:hidden}
.chat.hide-patient{grid-template-columns:340px 1fr}
.chat.hide-patient .patient{display:none}
@media(max-width:1200px){.chat,.chat.hide-patient{grid-template-columns:320px 1fr}.chat .patient{display:none}}
@media(max-width:820px){.chat,.chat.hide-patient{grid-template-columns:1fr}.chat .convo,.chat .patient{display:none}
  .chat.show-convo .list{display:none}.chat.show-convo .convo{display:flex}}

.avatar{border-radius:50%;flex:none;display:flex;align-items:center;justify-content:center;
  font-weight:700;letter-spacing:.02em;color:var(--on-brand);background:var(--brand-solid)}

/* Área 1 — lista */
.list{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0;background:var(--card)}
.list-h{padding:18px 16px 10px}
.list-h .lt{font-size:18px;font-weight:800;display:flex;align-items:center;gap:9px}
.list-h .lt .pill{margin-left:auto}
.search-row{display:flex;align-items:center;gap:8px;margin-top:12px}
.search{flex:1;min-width:0;background:var(--panel2);border:1px solid var(--line);border-radius:12px;padding:10px 13px;color:var(--ink);font:inherit}
.filter-btn{position:relative;border:1px solid var(--line);background:var(--panel2)}
.filter-btn .fdot{position:absolute;top:6px;right:6px;width:7px;height:7px;border-radius:50%;background:var(--brand-solid);border:1.5px solid var(--card)}

.chips{display:flex;gap:7px;padding:4px 16px 12px;overflow-x:auto;scrollbar-width:none}
.chips::-webkit-scrollbar{display:none}
.chipf{flex:none;white-space:nowrap;font-size:12px;font-weight:600;padding:6px 12px;border:1px solid var(--line);
  background:var(--card);color:var(--mut);border-radius:999px;cursor:pointer;transition:.15s}
.chipf:hover{color:var(--ink);border-color:var(--mut)}
.chipf.on{background:var(--brand-solid);color:var(--on-brand);border-color:var(--brand-solid)}

.adv-filters{display:flex;flex-direction:column;gap:8px;padding:2px 16px 14px}
.adv-filters select{width:100%;background:var(--panel2);border:1px solid var(--line);color:var(--ink);
  border-radius:10px;padding:9px 10px;font:inherit;font-size:12.5px;font-weight:600;cursor:pointer}
.clear-filters{align-self:flex-start;background:transparent;border:0;color:var(--brand-solid);font:inherit;
  font-size:12px;font-weight:700;cursor:pointer;padding:2px 0}
.clear-filters:hover{text-decoration:underline}

.tickets{overflow-y:auto;flex:1;min-height:0;padding:8px 10px;border-top:1px solid var(--line)}
.tk{padding:12px 14px;border-radius:14px;cursor:pointer;margin-bottom:2px;transition:background .12s}
.tk:hover{background:var(--panel2)}
.tk.sel{background:var(--brand-bg)}
.tk-top{display:flex;align-items:center;gap:9px}
.status-dot{width:8px;height:8px;border-radius:50%;flex:none}
.status-dot.pendente{background:var(--bad)}
.status-dot.em_atendimento{background:var(--warn)}
.status-dot.finalizado{background:var(--ok)}
.tk-name{font-weight:700;font-size:14.5px;flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tk-time{font-size:11px;color:var(--mut);white-space:nowrap;flex:none}
.tk-bottom{display:flex;align-items:center;gap:10px;margin-top:3px;padding-left:17px}
.tk-last{flex:1;min-width:0;font-size:12.5px;color:var(--mut);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tk-unread{flex:none;background:var(--brand-solid);color:var(--on-brand);font-size:10.5px;font-weight:700;border-radius:999px;
  min-width:19px;height:19px;display:flex;align-items:center;justify-content:center;padding:0 6px}
.list-empty{padding:40px 20px;text-align:center;color:var(--mut);font-size:13px}

/* Área 2 — conversa */
.convo{display:flex;flex-direction:column;min-height:0;background:var(--bg2)}
.convo-h{display:flex;align-items:center;gap:12px;padding:14px 18px;border-bottom:1px solid var(--line);background:var(--card)}
.convo-h .back{display:none}
@media(max-width:820px){.convo-h .back{display:flex}}
.convo-h .who{min-width:0;flex:1}
.convo-h .who .n{display:flex;align-items:center;gap:9px;min-width:0}
.convo-h .who .n .nm{font-weight:800;font-size:16px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.convo-h .who .n .pill{flex:none}
.convo-h .who .s{font-size:12px;color:var(--mut);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.convo-actions{display:flex;gap:2px;align-items:center;flex:none}

.msgs{flex:1;overflow-y:auto;padding:22px 24px;display:flex;flex-direction:column;gap:14px;min-height:0}
.daysep{align-self:center;font-size:11px;color:var(--mut);background:var(--card);border:1px solid var(--line);padding:3px 12px;border-radius:999px}
.mgroup{display:flex;gap:10px;max-width:78%}
.mgroup.in{align-self:flex-start}
.mgroup.out{align-self:flex-end}
.mini-avatar{width:30px;height:30px;border-radius:50%;flex:none;align-self:flex-end;display:flex;align-items:center;
  justify-content:center;font-size:10.5px;font-weight:700;color:var(--on-brand);background:var(--brand-solid)}
.mcol{display:flex;flex-direction:column;gap:5px;min-width:0}
.mgroup.out .mcol{align-items:flex-end}
.mlabel{font-size:11px;color:var(--mut);font-weight:600;padding:0 6px;display:flex;align-items:center;gap:6px}
.mlabel .ticks{display:inline-flex}
.mlabel .ticks svg{width:13px;height:13px}
.mlabel .ticks.read{color:var(--info-tx)}
.bubble{padding:11px 15px;border-radius:16px;font-size:14px;line-height:1.45;word-break:break-word;max-width:100%}
.mgroup.in .bubble{background:var(--card);border:1px solid var(--line);color:var(--ink);border-bottom-left-radius:6px}
.mgroup.out .bubble{background:var(--bubble-out);color:var(--ink);border-bottom-right-radius:6px}
.bubble.tpl{border:1px dashed var(--brand);background:var(--brand-bg)}
.bubble.sys{align-self:center;background:transparent;border:1px dashed var(--line);color:var(--mut);font-size:12px;max-width:88%;text-align:center;border-radius:12px;padding:8px 14px}

.compose{padding:14px 18px 18px;background:var(--bg2)}
.compose-row{display:flex;gap:8px;align-items:flex-end;background:var(--card);border:1px solid var(--line);border-radius:16px;padding:7px}
.compose .attach{align-self:center}
.compose textarea{flex:1;resize:none;background:transparent;border:0;color:var(--ink);padding:9px 8px;font:inherit;max-height:120px;min-height:40px;outline:none}
.send-btn{flex:none;width:46px;height:46px;border-radius:13px;border:0;background:var(--brand-solid);color:var(--on-brand);
  cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .15s}
.send-btn:hover{background:var(--brand-solid-h)}
.send-btn svg{width:20px;height:20px}
.window-lock{background:var(--warn-bg);border:1px solid rgba(245,158,11,.4);border-radius:14px;padding:13px 15px;display:flex;align-items:center;gap:12px}
.window-lock .txt{font-size:12.5px;color:var(--warn-tx);flex:1;line-height:1.4}
.window-lock .txt b{color:var(--ink)}
.window-lock.optout{background:var(--bad-bg);border-color:rgba(239,68,68,.4)}
.window-lock.optout .txt{color:var(--bad-tx)}
.convo-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;color:var(--mut);text-align:center;padding:30px}
.convo-empty .big{font-size:44px;opacity:.5}

/* Área 3 — paciente */
.patient{border-left:1px solid var(--line);overflow-y:auto;background:var(--card);padding:20px 18px;min-height:0}
.pt-head{display:flex;flex-direction:column;align-items:center;text-align:center;gap:9px;padding-bottom:18px;border-bottom:1px solid var(--line)}
.pt-head .avatar{width:68px;height:68px;font-size:23px}
.pt-head .n{font-weight:800;font-size:16px}
.pt-block{padding:16px 0;border-bottom:1px solid var(--line)}
.pt-block:last-child{border-bottom:0}
.pt-block .bt{font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--mut);margin-bottom:10px}
.kv{display:flex;justify-content:space-between;gap:12px;font-size:13px;padding:4px 0}
.kv .k{color:var(--mut)}
.kv .v{font-weight:600;text-align:right}
.hist{display:flex;flex-direction:column;gap:10px}
.hist-item{display:flex;gap:10px;font-size:12.5px}
.hist-item .hdot{width:9px;height:9px;border-radius:50%;background:var(--brand);margin-top:5px;flex:none}
.hist-item.cancel .hdot{background:var(--bad)} .hist-item.remarc .hdot{background:var(--warn)}
.hist-item .hd{color:var(--mut);font-size:11px}
.tl-events{display:flex;flex-direction:column;gap:9px;border-left:2px solid var(--line);margin-left:5px;padding-left:14px}
.tl-events .ev{position:relative;font-size:12px}
.tl-events .ev::before{content:"";position:absolute;left:-20px;top:4px;width:9px;height:9px;border-radius:50%;background:var(--brand);box-shadow:0 0 0 3px var(--brand-bg)}
.tl-events .ev .d{color:var(--mut);font-size:10.5px}